Frequently Asked Questions

Learn more about how we operate and why you should choose to prepare for certification exams. For questions about what we do with your personal data, please visit our privacy section. If you can’t find an answer to your question here, feel free to send us a message and we will get back to you as soon as possible.

General


What other services does 22Academy have to offer?

22Academy is an e-learning platform that helps individuals to prepare for certification exams with professional training courses and trial exams. 22Academy is part of the PRIVASY network. Our organisation PRIVASY.eu helps organisations to be compliant with privacy regulations, like the General Data Protection Regulation (GDPR). 22Academy is the first of a long line of services and products that we, together with a variety of partners, offer to companies and individuals to improve the knowledge and awareness of the GDPR. You will find more information on www.privasy.eu.

Is 22Academy an official certification organisation?

22Academy is an e-learning platform that offers training courses, trial exams and study tools. Our products help you to prepare for official certification exams. As a part of our preparation courses, we can show you how and where to register for official exams. 22Academy works independently and is not affiliated with organisations where certification exams may be administered. 

Do you administer official certification exams?

22Academy is an e-learning platform that offers training courses, trial exams and study tools. Our products help you to prepare for official certification exams. As a part of our preparation courses, we can show you how and where to register for official exams. 22Academy works independently and is not affiliated with organisations where certification exams may be administered.

Which services does 22Academy have to offer?

22Academy is an e-learning platform on which you can take training courses, trial exams and purchase downloads that will help you during your study of a certification exam. We started our services with privacy and data protection, but we will soon cover more popular subjects.
Next to the training courses, the tests and the downloads, we will soon come with more services, like apps and study groups, that can help you reach your goals more efficiently. 

Can I get a copy of the trial exam or training course materials?

We have worked very hard to give you a the best and most accurate experience with our trial exams. All content is original and made exclusively for 22Academy. We managed to design questions and answers with the same level of difficulty as official certification exams, and we are just as protective of our content as official certification organisations are with theirs. Copying any content from our exams, training courses and downloads is regarded as a serious infringement of our copyright, even if it is just for personal use.
We don’t allow or condone any copying of our materials, but when you have booked a training course with us, you can access your course materials for the entire duration of your study, until you are certified! There’s no need to copy anything, because you can just login and review the information whenever it’s convenient.

Do you have the most current course materials?

We make sure our courses and exams are up-to-date. We make changes to our products whenever necessary, which means that regardless of when you bought your exam or started your training course, you will always see the latest version. So, there's no need to purchase the materials again, if there has been an update.

How is 22Academy different than other study options available?

At 22Academy, we provide an alternative to traditional in-person training. Our courses are tailored to fit the needs of busy professionals with different levels of experience, and are taught by certified experts with real-world experience in the field of information privacy. We believe that learning should be accessible, efficient, and cost-effective, which is why our courses are designed to be completed in a fraction of the time and cost of traditional trainings. Plus, our virtual learning environment allows you to retain more information by providing an interactive and engaging experience.

We give our students the flexibility to learn at their own pace and convenience. This allows them to commit more time to the topics they need to understand better, and our courses are tailored to reinforce these concepts with flashcards, interactive exercises, and knowledge reviews. We also provide a simulated exam environment to questions. We also have a live-exam environment that replicates the actual exam, so our students are not taken by surprise on the day of the test. In addition, our courses are much more affordable than other alternatives. In short, there is no other company like 22Academy.

Do you provide hard copy courseware?

No, we only operate digitally. This is because it helps us keep our costs down and offer our services to you at a much lower rate than other test prep options. Additionally, by using just online materials we can easily update our materials in real time, so you will always have access to the latest knowledge. Finally, we are trying to keep our carbon footprint down, not only by making sure you don't need hard copy materials, but also with efficient processes that will make your study go quicker and more effective, thus keeping your time on our servers shorter and using less electricity.

How do 22Academy's courses work?

We provide an on-demand, streamlined format for passing certification exams. Each course begins with an introduction video that explains the platform, how to access necessary information, and how to test your knowledge.

Our courses are made up of modules that you must complete before continuing to the next one. To get an overview of the modules, your progress and how many items you still need to do, you can always visit your course statistics page. Each module contains Objectives (what you should know after completing the module), Slides (visual aids for the topics at hand), Key Issues (articles and background information to give you all the knowledge you need), a Glossary (definitions of the most important terms), Resources (links to external websites for more information), and a Quiz (multiple choice questions to make you think about the topics in a different way). Additionally, we offer tools to help you remember the information, such as flashcards and an audio player, so you can listen to the lengthy Key Issues instead of reading them.

Just have a look at the Demo video on our homepage to get an impression.

Does 22Academy track my progress?

Each course provides a way for you to monitor your progress as you work through the training courses. You can indicate your understanding of articles and glossary terms by checking the box in front of them. This allows you to go back and review those topics that you may have found difficult. Before completing a module, you will be required to answer a few questions and provide an indication of the number of hours you spent on that module before you can move on to the next one. Additionally, you can make notes with each module that can be downloaded as a PDF. You can view your progress in the progress bar at the top of each module, and you can view the details in your course statistics page.

Payments and Subscriptions


Do you offer a pass guarantee?

In the unlikely event that you do not pass the certification exam, after passing the trial exam on 22Academy.com, we offer to provide a full refund of the trial exam! Of course, you could also opt to take a free trial exam instead of the refund. Both situations have never occurred, so you can be sure to pass your exam after passing our mock test.

What is the Money Back Guarantee?

At 22Academy.com we are so sure about the quality of the CIPP/E Trial Exam that, if you pass your trial exam on the first attempt, and you somehow fail your certification exam right after, we will give you a full refund on the trial exam (including the optional analysis of your results). 

22Academy promised to pay for a retake of the CIPP/E Exam, after completing the CIPP/E Coach Program. How does that work?

Of course, we assume you will pass your certification exam on the first attempt, but just in the rarest case that you won't, we will pay for a retake of the official exam in case you might fail on the first attempt, after successfully completing the CIPP/E Coach Program. To apply for this reimbursement, which will not exceed the limit of $375,- (or an equal part of this amount in case you purchased the CIPP/E Coach Program with a discount), the following terms apply:

- You have successfully completed the CIPP/E Coach Program and have received a positive advice from your coach;
- You can show the original message from IAPP with your failing scores from the first attempt;
- You must send us a proof of payment for the retake exam;
- The retake exam will follow the first attempt within 2 months;
Reimbursement will take place after the retake exam is taken and you have send us a copy of your scores. 

Just to be clear, this situation has never occurred, and we will always strive to make you pass on the first attempt!

Technical Issues


What happens when my internet connection fails during a test?

Just like in official certification exams the clock will start to countdown as soon as you start your test or trial exam. If there is a problem with your internet connection after the clock has started, you can try to log in again, when your connection comes back up. However, the clock will still be running, so you will loose valuable time. If you are out of time, your test will automatically be submitted (also when you are offline at that moment). We chose this way of working to create the best experience and a similar pressure as with most certification exams.

I have trouble logging in.

After your registration or purchase you should have received an email from us that explains how to make a password for your account. If you are certain that you are registered or just purchased a product, but you don’t see any emails coming in, please allow it about 15 minutes and check your spam folder; the email might be there.
When you see the email, make sure it comes from no-reply@22academy.com and click the link to make your password. Make sure that your password contains at least eight characters (the more, the better), special signs, numbers, and capitals, to make it impossible to guess. Your password is personal and you should not share it with anyone; not even with us.
If you forgot your password, just click the 'forgot password' link, enter the e-mail address with which you previously registered, and you will receive another link to make a new password. With your new credentials you will have access to your dashboard again.

What happens when my internet connection fails during the test?

If you experience an issue with your internet connection during your test, the countdown timer will still be running. While you can attempt to log back in when your connection is restored, any time lost due to the issue will not be restored. At the end of the allotted time, your test will be automatically submitted, even if you are still offline. We have implemented this system to create an experience as close to that of a certification exam as possible.

Training Courses


Is 22Academy an official certification organisation?

22Academy is an e-learning platform that offers training courses, trial exams and study tools. Our products help you to prepare for official certification exams. As a part of our preparation courses, we can show you how and where to register for official exams. 22Academy works independently and is not affiliated with organisations where certification exams may be administered. 

Do I need a training course if I am already experienced in the field?

22Academy offers training courses for different levels of experience: beginner, intermediate and advanced. Our courses are based on guided self-study, which means that we have made it is much easier and faster to prepare for your certification exam, regardless of your prior knowledge level.
We also offer the option to compile your own course out of the different modules. If you have been working in this field for years and you don’t need a full training course, but just want to brush up on certain topics, you can simply choose the modules you think you will need. 
If you are not sure about your level, you can always take the free assessment to see which topics require your extra attention. With this information you can save a lot of money by just selecting the modules that you need. 

Why would I need a training course if all information is available for free?

Of course, it is possible to compile all of the necessary information by yourself, find the links to all of the primary source materials, and learn the things that you think are important. But that would take you ages. We have already done the hard and time-consuming work, so you can focus on studying only the relevant information! With our guided self-study system you will save so much time and retain the information you learned more efficiently. 

How can I purchase a training course?

In the shop of 22Academy you can select the training course of your choosing and proceed to the checkout page. The training course will guide you from the very first moment, until you are certified. Our guided self-study system is ideal if you have a busy schedule, like a fulltime job. After your purchase you can simply put in your desired exam date, and the system will make your study schedule automatically.
Most training courses can be booked as part of a package with a trial exam at the end to test your knowledge and tools, like flash cards, to help you study efficiently. After your purchase, you will receive a confirmation and you’ll find your training course and other products on your personal Dashboard.

Can I get a copy of the trial exam or training course materials?

We have worked very hard to give you a the best and most accurate experience with our trial exams. All content is original and made exclusively for 22Academy. We managed to design questions and answers with the same level of difficulty as official certification exams, and we are just as protective of our content as official certification organisations are with theirs. Copying any content from our exams, training courses and downloads is regarded as a serious infringement of our copyright, even if it is just for personal use.
We don’t allow or condone any copying of our materials, but when you have booked a training course with us, you can access your course materials for the entire duration of your study, until you are certified! There’s no need to copy anything, because you can just login and review the information whenever it’s convenient.

Can I pass or fail a training course?

No, there is no such thing! The training courses on 22Academy are there to help you study; we created a guided self-study system that is with you from the moment you start with your study until you are certified. The training courses will guide you, challenge you, give you the tools to study, and present you with all the resources that you might need, so you don’t waste time and focus on your actual study. Of course, in the end you are responsible for your own progress. 

Do you have the most current course materials?

We make sure our courses and exams are up-to-date. We make changes to our products whenever necessary, which means that regardless of when you bought your exam or started your training course, you will always see the latest version. So, there's no need to purchase the materials again, if there has been an update.

How long do the courses take to complete?

The amount of time it will take to complete a course depends on your level of experience and prior knowledge. For those who are new to the subject, a course could take up to 120 hours to study, while experienced professionals may only require 25 hours. For an entire curriculum we offer three different levels of courses: a beginners, an intermediate and an advanced course. In addition we provide focus courses that go into detail on a particular subject. Generally, the time an average user will need to complete a course, could vary between 15 and 150 hours, but it ultimately depends on the individual. Our services are accessible online, so you can take as much or as little time as you need to feel confident in the material.

How is 22Academy different than other study options available?

At 22Academy, we provide an alternative to traditional in-person training. Our courses are tailored to fit the needs of busy professionals with different levels of experience, and are taught by certified experts with real-world experience in the field of information privacy. We believe that learning should be accessible, efficient, and cost-effective, which is why our courses are designed to be completed in a fraction of the time and cost of traditional trainings. Plus, our virtual learning environment allows you to retain more information by providing an interactive and engaging experience.

We give our students the flexibility to learn at their own pace and convenience. This allows them to commit more time to the topics they need to understand better, and our courses are tailored to reinforce these concepts with flashcards, interactive exercises, and knowledge reviews. We also provide a simulated exam environment to questions. We also have a live-exam environment that replicates the actual exam, so our students are not taken by surprise on the day of the test. In addition, our courses are much more affordable than other alternatives. In short, there is no other company like 22Academy.

Do you provide hard copy courseware?

No, we only operate digitally. This is because it helps us keep our costs down and offer our services to you at a much lower rate than other test prep options. Additionally, by using just online materials we can easily update our materials in real time, so you will always have access to the latest knowledge. Finally, we are trying to keep our carbon footprint down, not only by making sure you don't need hard copy materials, but also with efficient processes that will make your study go quicker and more effective, thus keeping your time on our servers shorter and using less electricity.

How do 22Academy's courses work?

We provide an on-demand, streamlined format for passing certification exams. Each course begins with an introduction video that explains the platform, how to access necessary information, and how to test your knowledge.

Our courses are made up of modules that you must complete before continuing to the next one. To get an overview of the modules, your progress and how many items you still need to do, you can always visit your course statistics page. Each module contains Objectives (what you should know after completing the module), Slides (visual aids for the topics at hand), Key Issues (articles and background information to give you all the knowledge you need), a Glossary (definitions of the most important terms), Resources (links to external websites for more information), and a Quiz (multiple choice questions to make you think about the topics in a different way). Additionally, we offer tools to help you remember the information, such as flashcards and an audio player, so you can listen to the lengthy Key Issues instead of reading them.

Just have a look at the Demo video on our homepage to get an impression.

Does 22Academy track my progress?

Each course provides a way for you to monitor your progress as you work through the training courses. You can indicate your understanding of articles and glossary terms by checking the box in front of them. This allows you to go back and review those topics that you may have found difficult. Before completing a module, you will be required to answer a few questions and provide an indication of the number of hours you spent on that module before you can move on to the next one. Additionally, you can make notes with each module that can be downloaded as a PDF. You can view your progress in the progress bar at the top of each module, and you can view the details in your course statistics page.

How is the CIPP/E Coach Program different from the other courses?

With the support program or CIPP/E Coach Program, you will be guided during your route to certification. This is not a classroom course of two days, after which you are on your own, but an intensive study program that will get you ready to pass the CIPP/E exam on your first attempt, within 30 days! 

The program is different than the other courses, because it includes live one-on-one sessions with your coach, more videos, special assignments and more testing opportunities. This is all next to the already comprehensive training course that is a part of the package as well. 

Trial Exams


Is 22Academy an official certification organisation?

22Academy is an e-learning platform that offers training courses, trial exams and study tools. Our products help you to prepare for official certification exams. As a part of our preparation courses, we can show you how and where to register for official exams. 22Academy works independently and is not affiliated with organisations where certification exams may be administered. 

What happens when my internet connection fails during a test?

Just like in official certification exams the clock will start to countdown as soon as you start your test or trial exam. If there is a problem with your internet connection after the clock has started, you can try to log in again, when your connection comes back up. However, the clock will still be running, so you will loose valuable time. If you are out of time, your test will automatically be submitted (also when you are offline at that moment). We chose this way of working to create the best experience and a similar pressure as with most certification exams.

Will I get a certificate when I pass the test on 22Academy?

The tests you can take with us are to prepare you for an official certification exam. The questions in a test are just as hard (and often even more difficult) as on certification exams, so you will have a good idea of what you are up against, and if you need more preparation. If we would be administering official certification exams, the products to prepare you for those will be too expensive. We chose to have a easily accessible service for everyone.

What are the differences between the tests on 22Academy and official certification exams?

There are not many differences and we have strived to be as accurate as possible with our tests and trial exams. Just like with official exams, the test exams on 22Academy have a countdown clock, at least as many questions and scenarios, similar scoring in different categories, an equal level of difficulty, similar features to use during your test (i.e. bookmarking questions for later review, an overview page, making notes), etc.
However, be aware that with the official certification exams, your clock could start to count down before you can read the terms and conditions and the privacy statement of the proctor. These can be several pages, and it takes a long time to read it all; we think your time is better used to answer the questions, because in our experience you are going to need every one of the available minutes for that. Other than that, the conditions are similar to real exams to give you the best preparation
!

Can I see which questions I answered wrongly?

Just as with some certification exams, you will not be able to see the exact questions (and answers) after completing the exam. With the trial exams on 22Academy, we have tried to give you the most accurate experience possible, and this applies to the scoring as well.
The questions in the tests and trial exams on 22Academy are original, and you will not see the same questions in your certification exam. This means the exact questions and answers are irrelevant for your study, but the topics you failed on are all the more important. To let you know exactly which topics require your extra attention during your preparations, we will explain all wrongly answered questions in a personal analysis of your score. This analysis can be purchased as an extra option, because for some it will not be necessary.

Do you administer official certification exams?

22Academy is an e-learning platform that offers training courses, trial exams and study tools. Our products help you to prepare for official certification exams. As a part of our preparation courses, we can show you how and where to register for official exams. 22Academy works independently and is not affiliated with organisations where certification exams may be administered.

What is the best time to take a trial exam?

When to take a trial exam depends on your personal situation. If you have just studied and feel ready for your official exam, it is advisable to take your trial exam about a week prior to your official test. Especially if you booked the analysis of your results, you know which areas you need to revisit before you are ready and you have given yourself some time to study them.
If your score in the trial exam was very bad, you might even want to postpone your certification exam. With most organisations it is allowed to postpone your exam (for free), but you might need a few days to do that.
Others take the trial exam just a day prior to the certification exam, to get into the flow of answering difficult multiple-choice questions and reading lengthy scenarios. It can help you boost your confidence before going up for the real thing. But be aware that it can work against you, if it appears you are not entirely ready yet.

Can I get a copy of the trial exam or training course materials?

We have worked very hard to give you a the best and most accurate experience with our trial exams. All content is original and made exclusively for 22Academy. We managed to design questions and answers with the same level of difficulty as official certification exams, and we are just as protective of our content as official certification organisations are with theirs. Copying any content from our exams, training courses and downloads is regarded as a serious infringement of our copyright, even if it is just for personal use.
We don’t allow or condone any copying of our materials, but when you have booked a training course with us, you can access your course materials for the entire duration of your study, until you are certified! There’s no need to copy anything, because you can just login and review the information whenever it’s convenient.

How does the scoring work of the trial exams?

As we strive to simulate actual certification exams as accurately as possible, we do so with the scoring as well. Exams are usually comprised of questions in several categories and these categories are scored individually. The categories (or domains) within an exam, might have a different passing threshold and you usually need to pass all individual categories to pass the exam. Have a look at the description of the exam you would like to take, to see the categories and scoring thresholds.

Can I take the test again if I fail?

Yes, you can always take the same or another trial exam, regardless of if you passed or failed. Some people choose to take a trial exam to see where they stand and take it again before their certification exam, to see if they improved. Even if your score is good the first time, we will sometimes suggest you to take another attempt or different version of the test (if available) for extra practice, before going up for the official certification exam. It can help you to get into the flow of reading long scenarios and answering multiple choice questions. Practice makes perfect! 

We always advise you to take the personal analysis of your score with your exam, because it allows you to see where you went wrong, and to focus the remainder of your study on those topics, before trying again. If you booked the optional analysis of your score, it will be available to download (pdf) immediately after your test.

After taking a trial exam you can take the same exam again with a 25% (extra) discount. If you choose another exam, you can book it in the shop and the normal price will apply. 

Do you have the most current course materials?

We make sure our courses and exams are up-to-date. We make changes to our products whenever necessary, which means that regardless of when you bought your exam or started your training course, you will always see the latest version. So, there's no need to purchase the materials again, if there has been an update.

Do you offer a pass guarantee?

In the unlikely event that you do not pass the certification exam, after passing the trial exam on 22Academy.com, we offer to provide a full refund of the trial exam! Of course, you could also opt to take a free trial exam instead of the refund. Both situations have never occurred, so you can be sure to pass your exam after passing our mock test.

How is 22Academy different than other study options available?

At 22Academy, we provide an alternative to traditional in-person training. Our courses are tailored to fit the needs of busy professionals with different levels of experience, and are taught by certified experts with real-world experience in the field of information privacy. We believe that learning should be accessible, efficient, and cost-effective, which is why our courses are designed to be completed in a fraction of the time and cost of traditional trainings. Plus, our virtual learning environment allows you to retain more information by providing an interactive and engaging experience.

We give our students the flexibility to learn at their own pace and convenience. This allows them to commit more time to the topics they need to understand better, and our courses are tailored to reinforce these concepts with flashcards, interactive exercises, and knowledge reviews. We also provide a simulated exam environment to questions. We also have a live-exam environment that replicates the actual exam, so our students are not taken by surprise on the day of the test. In addition, our courses are much more affordable than other alternatives. In short, there is no other company like 22Academy.

What happens when my internet connection fails during the test?

If you experience an issue with your internet connection during your test, the countdown timer will still be running. While you can attempt to log back in when your connection is restored, any time lost due to the issue will not be restored. At the end of the allotted time, your test will be automatically submitted, even if you are still offline. We have implemented this system to create an experience as close to that of a certification exam as possible.

What is the Money Back Guarantee?

At 22Academy.com we are so sure about the quality of the CIPP/E Trial Exam that, if you pass your trial exam on the first attempt, and you somehow fail your certification exam right after, we will give you a full refund on the trial exam (including the optional analysis of your results). 

Contact Support

If you can’t find an answer to your question above, feel free to send us a message and we will get back to you as soon as possible.

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